How to Request a Bruin Voice Phone Line (Zoom Phone)

Service Description

A softphone is a piece of software that allows users to make telephone calls over the internet via a computer. IT Services now uses Zoom software as our softphone solution. Zoom Phone can be installed on a variety of devices, including desktops, laptops, tablets, smartphones, and Zoom-compatible physical devices.

Zoom Phone is available for users and shared lines. Shared lines are lines that are answered by multiple individuals. Members of shared line groups must also be assigned direct lines. Zoom Phone is currently not available for fax lines, emergency lines, or elevator lines.

Zoom is currently being deployed to all academic, administrative and research units by the Bruin Voice project.

Pricing

$16.09 (monthly) standard line rate includes Zoom Phone license
One-time labor charge: $111.18/ hr provisioning estimated at 30 minutes per line
Please see IT Services Rates: Rate Sheet.

Please follow the instructions below to request a BruinVoice phone line for a new hire

Go to webcenter.it.ucla.edu
Click softphone (zoom phone)
Login with UCLA BOL credentials
Click Submit Request
Choose Topic New Zoom phone softphone
Fill out fields including
1. Zoom phone user name (Employee)
2. User’s official UCLA email address
3. Call queue and shared line groups (phone number(s) of any shared lines the user needs to answer
4. FAU
5. Department
Click submit
Requests for new phone/transfer of phone line takes approximately 2-3 business days (may be subject to change)

Departments that have administrative teams will be responsible for setting up their own zoom phone lines for their staff. This includes Center X, CRESST

Please Note: titles that are typically ineligible for Bruin Voice phone lines are:

Lecturers
Student workers
GSR/Tas
Staff limited